Refund policy

If a photo set fails

If a photo set fails for any technical reason, the credit for that set is returned to your account automatically. You do not need to ask.

If a result is unusable

A completed result counts as unusable if, for example, the file is corrupted, it clearly is not your photo, or the face is so distorted that it cannot be posted. Email contact@trefoilstudio.com within 14 days of the purchase with the email address of your account and what went wrong.

We will refund the affected set. For the 1 photo set pack that is the full price. For a larger pack it is the pack price divided by the number of sets in the pack. If you have not used any run from a pack, you can ask for a refund of the whole pack within 14 days.

What is not refunded

• A successful photo set that you simply do not like the look of.
• Photo sets on photos you were not allowed to upload (see the consent page).
• Requests made more than 14 days after the purchase.

How refunds are paid

Refunds go back to the original payment method through Stripe. Your bank decides how fast the money appears; it often takes 5 to 10 business days.

Questions

Write to contact@trefoilstudio.com.